FAQ WineStein App

How do I cancel my subscription?

Your Pro-subscription can be cancelled only through the store that signed you up, so Apple App Store or Google Play Store.

My Pro account is no longer being recognized. What do I do?

Carry out the following actions one after the other:

  1. Remove the app from the Settings app
  2. Then turn off the backup of the app in iCloud (if it is there)
  3. Clear History and Website Data from Safari app

1. Remove the app from the Settings app:
Open the Settings app. Click General and then on iPhone Storage. Scroll down and click on WineStein. In the next screen you can remove the app in its entirety by clicking on the red text Remove App and then confirm. The app has now been completely removed.

2. Turn off the backup of the app in iCloud (if it is listed there)
Open the Settings app. Click on user profile at the top and then on iCloud. Now click on Manage Storage, scroll down and click on WineStein (if WineStein is not listed here, you can proceed to the next step). In the next screen, you can delete the app data from your iCloud by clicking on the red text Delete Documents and Data and then confirm it. The app data is now no longer recovered when reinstalling the app.

3. Clear History and Website Data from Safari app
Since the app can also store data through your Safari app, we advice to clear your history and website data from Safari. Fortunately, Apple has written a thorough description for this process:
https://support.apple.com/nl-nl/HT201265

FAQ WineStein General


Can I have WineStein customized to my specific wishes?

Yes, WineStein can be customized to your corporate identity, and funcionality adapted or expanded, if desired.

Can I influence WineStein's scores?

No, you cannot. WineStein is objective, meaning you cannot change its scores. You can however determine for your self which results to display, and thus take account of promotions and such.

What else has WineStein in for me?

WineStein will also advise dishes with wine, and every wine advice includes drinking temperature and glass type best to use.

FAQ WineStein Restaurant

How do I manage my menu and wine list?

You will be given a MyWineStein-account, that we will fill out for you completely the first time. Afterwards, you can easily do this yourself. You can also elect to have us do it for you, simply by mailing us your menu and wine list; even more easy.

Can WineStein get me wine descriptions?

Wine descriptions are your personal touch to your wine list. Therefore, we believe you best make them yourself, or use descriptions provided by your supplier(s).

How do I obtain bottle images?

As a rule, your suppliers have bottle images available.

What do I require to have WineStein installed in my restaurant?

WineStein Restaurant’s optimal functioning requires permanent WiFi-connection.

How do I cancel my subscription?

We believe in our product. Therefore, subscriptions can be cancelled per month, simply by e-mail.

FAQ WineStein Shop

Does WineStein have to be named WineStein per se?

If desired, we can offer WineStein being run under a different name, preferably by adding ‘Powered by WineStein‘.

Can WineStein get me wine descriptions?

Wine descriptions are your personal touch to your wine list. Therefore, we believe you best make them yourself, or use descriptions provided by your supplier(s).

How do I obtain bottle images?

As a rule, your suppliers have bottle images available. 

What do I require do have WineStein installed in my shop?

WineStein’s optimal functioning requires permanent WiFi and electricity connection.

How do I manage mutations in my product range?

Mutations are processed either through xml-data feeds, or through your MyWineStein account.

How do I cancel my subscription?

We believe in our product. Therefore, subscriptions can be cancelled per month, simply by e-mail.

FAQ WineStein Api Service

Does WineStein have to be named WineStein per se?

If desired, we can offer WineStein being run under a different name, preferably by adding ‘Powered by WineStein‘. 

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